• At this time, I feel I'm becoming misled and mistreated. Inspite of numerous calls and escalations, I even now don't have clarity on my reductions or a good resolution to my fears.

Was the leader and the reason I have already been a faithful Telus custiomer for years. But This is certainly about to vary!!

Now it is been two weeks and my concern While using the billing hasn't been resolved , I have already been customer Telus for more than 20 years which customer service is horrendous! I asked to speak to supervisor a lot of many times remaining. She stated she would they also preferred me to Visit the keep wherever I drop the cellular phone off and acquired the cell phone Once i instructed her I did everything on the net she didn’t believe me?  The cellular phone I acquired the box was opened and there was no Bodily Sim card and or Sim card I'd asked for an eSIM, which wasn’t there. I had to go down to The shop to obtain why was my box open? Why wasn’t my box sealed? Cell phone fall batteries  is very very slow like my outdated cell phone was way better than this point. I feel they gave me a previous cell phone is the way in which they deal with customers with extensive since they  reward loyalty ?!!! 

Basically form the small print within your inquiry within a message and it will be despatched to your human agent. Messaging Here's asynchronous (non-Stay), in order to close the app or go regarding your day while the agent works toward discovering you a telus billing support resolution.

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 As for loyalty, there isn't any such matter any longer.  Experiencing the identical detail with my Telus property services.  I’m carried out with them consistently escalating my arrangement pricing.  Going again to Shaw when my contract operates out.  

Payment impacting changes will require a cellular phone phone but prior to performing that, have you attempted the payment arrangement alternatives online?

  I'm explained to to speak to Loyalty and backbone and however finding no in which.  I've managed to talk to two people that referred to as them selves administrators within the Philippines, who could not assistance me.

• When I termed to clarify, Eunice within the BCX Wi-fi Vehicle crew informed me the reductions had been applied. On the other hand, she copied and pasted Abdul’s notes, which did not clarify the low cost facts.

so i called the customer server (Jane) to resolve The difficulty after detailing the specific situation and what It is really take place, The agent just facet along with her associate and she or he lied in regards to the credits and savings they faraway from my account as being a faithful customer with Telus and she or he stated the credits expired and no more offered, she Feel i'm stupid, When the low cost has expired i really should see the expiration day on my Monthly bill like i see on household service Invoice.

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I would like a phone from someone that has some selection generating electric power on how I am able to shut my accounts and become done with Telus.  

My professional is a VERY individual person. He taught me how to repair my issue in various uncomplicated ways. What’s a lot more, he guided me by each individual stage, sometimes much more than the moment. I am really grateful!

The TELUS group acknowledges that our operate spans many Territories and Treaty areas and we're grateful for the standard Information Keepers and Elders who are with us right now, all those who have absent just before us as well as the youth that inspire us.

I'll terminate each of the services house and mobile with Telus and convey to my family and friends to take action, which was the worst practical experience I bought with Telus